Revolution in Mobile and Internet Industry has practically changed everything, same goes for the services industries. To provide better customer experience and increase sales, services are using digital technologies and digital methods. Taxi Booking apps like uber have monopolized the taxi industry, the transport industry, and the car rental industry. Uber has completely changed the way people used taxi services before, now they just download the app, book a taxi and make payments online using integrated taxi app features, they don’t even have to carry a wallet, no wait for the taxis to come, getting a taxi in the remote areas. Uber hasn’t just changed the taxi industry, it has revolutionized it.
The demand for apps like the Uber has grown tenfold in recent times. Entrepreneurs and Enterprises all over the world are looking to build an application like Uber for a lot of different platforms and experimenting it in different industries.
Check these experiments for a brief understanding of the implementation of the uber model on different industries.
The first thing that comes to mind when you are going to develop an application like Uber is how much it going to cost or how it doing to work. What kind of taxi app features should be there in your application? It depends on several factors, and AppsRhino creates taxi app in all different versions from plain simple app to a highly analytical, robust and intuitive app.
Well now, going straight to the point, all the features your taxi app needs are discussed below
Passenger App Features
Your signup process should be simplified and user-friendly, users will not retain if your interface is complicated. Signup process(An option from where you can create your account and register that application.) can be completed by a user with an email or social media and hence users can create a profile with a real name, phone number, username, password. User personal information should be kept at a minimum for them to feel safe.
A screen to enter and to see the address to call the taxi, to select a cab type, set a location for pickup and also for drop location. Now your booking interface should be simple, speedy, interactive, clean and intuitive. Your Booking interface screen should be easy to access by the users as many users try to book the taxi in the hurry if the interface doesn’t match with the user’s speed, the user will drop using the application soon. Now, being precise, booking interface should contain a search bar where users can search for a location and a GPS feature to detect the present location and then a clean full-screen map for the user to see their destination. Then app, calculate the distance and the fare and wait for the user to click ahead. An additional mini screen of cab confirmation having detailed information of ride estimate would be really appreciated by the user.
Now, your app should contain a hell of a geo-fencing system, so that user can exactly pinpoint its location and track the taxi coming to pick the user and tracking all the way to the destination. Adding the GPS feature saves the user the hassle of mentioning the exact whereabouts in unknown locations. Now, a glitch in this taxi app feature will not be bearable.
Now the app should give a feature to save the locations like “My Work” or “Home” or anything like that and also user should be given an option to add and manage favorite locations.
An automatic fare estimator gives users access to calculate the fare from one location to another before ordering the app and then generate the final fare after user reach the destination. I think a user like to know all the information beforehand. Many times a user doesn’t even want to a book a cab, he just uses the taxi app feature to calculate the fare for his travel, hence building the trust for that business’s app.
This feature is about the information after a user booked the ride, having the basic information about driver name, contact number, eta, car number, make and model of car and the current location of the driver.
Now in the section, your payments section should be flexible, you want your user to choose a lot of different options to make payment from which can be paper currency, credit and debit cards, e-wallet, online banking or payment gateway systems like PayPal and all. You just can not strict to one option here as your user could be using any one of them or all of them. No business can’t afford to lose a customer just because of simple integration. Goes without saying, a taxi app feature should include the use of multiple currencies.
Push notifications to keep your user up to date on your order status, time of taxi arrival, and other details that the user may be interested in during his travel. This features can also keep the user engaged by telling him the estimated time of arrival of his ride while he is waiting for his taxi. a taxi app should also have the feature of sending email alerts along with the phone number, as email users are a lot.
This feature will work as in, providing an option of taxi pool along with booking various taxi variants. Many users don’t mind sharing the taxi with someone because it will cut the cost to almost half.
With this feature, the user can watch the driver’s profile and check the verifications, ride history, ratings, and reviews for that driver to be sure about the authenticity of the driver.
When user books a ride and driver comes by, maybe the driver isn’t able to find the exact location of the user, they need to contact with each other on phone, but a lot of people doesn’t want to share the personal number to a random person for the privacy reasons, basically one doesn’t know what others can do with the phone number. So this taxi app feature of masking calls can really benefit the people and business.
Estimated time of arrival, now this is a feature which will completely make an app stand out of the competition. User booked a ride, maybe the user wants to tell about it to someone waiting, or user needs to schedule his appointment somewhere and calculates the eta for arrival to specific destination, this feature will help the user out in a lot of different ways.
Cancel the Ride
A user may need to cancel the ride for n number of reasons. A user will not use the app which doesn’t have cancel ride feature, as the user doesn’t want to get bound to it, why would the user be obligated to ride if the user just booked something with few taps of a smartphone. But the business can apply a specific charge for canceling the ride.
A user can be busy multiple times that he may miss booking his taxi while he needs on an urgent basis. Schedule the taxi booking feature can make life easier for a user and increase the trust for that business and hence sales, while anyway your app should be focused on making things easier for the user and user only if you want your business to build.
Check Trip History
A taxi app feature, where business can provide to users for the increased customer satisfaction. Like for, the user wants to know about the last ride or want to tell anyone about it, everyone wants to keep track of things.
Android & iOS Device Support
Well, I think this thing goes without saying, no business can afford to lose the customer just because of the user’s technology preferences.
A single person, a couple, a family of a group of friends, any one of them while booking their cab have different preferences, a single person needs a hatchback, a couple needs a sedan, family needs an SUV and a group of friends needs a bus. Your app should have a feature of choosing from a variety of vehicles as for the better user experience and increased targeted audience.
A must-have feature for the increased user experience and customer satisfaction, A taxi app feature of estimating the time of arrival of a taxi and the time taken to reach the destination is a must one.
A taxi app should have the support of multiple languages. Many countries have diverse demographics as people are using multiple languages in a single country, even in a single state or province, people use multiple languages. its a must-have feature for a taxi app for all the users to have the right use of an application.
There is a lot of competition in the on-demand taxi industry, for a business to stand out, and to increase user engagement with the app, the app must provide de feature for the promotional and discount codes. Every customer appreciates a discount and a promo code for their enhanced benefits.
Looking for Driver
This feature can work as an additional one, in which providing different locations of the driver nearby.
The feature gives an option for users if they want to invite their friends along the ride, through SMS or another social channel. These kinds of taxi app features give signals to the user how diverse and useful the app is, as this app is something more than just taxi booking.
Instead of just providing taxi booking features, bike sharing will really diversify the option for users.
The user needs a ride, order a taxi, a verified driver comes up, the user gets into the car, now destination and journey can be populated or completely remote region, and the user doesn’t know about the mental condition of the driver, an SOS feature is one of the most important ones for the safety of the user let alone user’s building trust on the business. The user can register an emergency contact number so that user can contact by a single tap during an emergency.
After a user’s ride is complete, maybe the user is very happy about the service or just didn’t like it at all, it is very common behavior that the user wants to tell about the short journey experienced. user want to give ratings and reviews about the driver and service itself. Feedback is a must-have taxi app feature for user to express about his journey.
Driver App Features
Profile & Status
A driver must have a profile with a verified taxi number and acceptance by an administrator, plus online status and schedule and one thing that driver as being a simple person must want its login to be secure and personal details to be kept confidential.
A Driver Application should have options to accept or deny the incoming request and also have a feature to show the passenger’s details, its location and the proper navigational facilities to reach the passenger with the shortest route possible. After the confirmation of the ride, a driver should get real-time information about ETA, the destination of the passenger, route and the fare amount when arrived.
This taxi app feature sure does keep the driver engaged with the application. An app can send notifications about the general details like new booking, destination arrival, payment information or anything that might be in the interests of the driver. Along with the notifications from the app, the drive should get the notifications by the means of SMS and email as by these mediums the notification will be saved forever.
A taxi app without robust navigational features cannot be a complete taxi booking app. if you ever used an app like uber and saw their real-time map navigation, there is not even a one second’s lag between the flow of the taxi and the map. its a must have feature if a business wants to provide next level usability.
Business & Payment Tracking and Integration
As obvious, the driver app should have a feature to track the payments fluently. But what will make this feature more interesting is adding daily, weekly, monthly and yearly reports, so the driver can track his performance over time. what makes it even more interesting is adding the complete analytics report for the driver to track their business’s performance over time. Another thing is adding the integration to various banks, wallets and online payment methods to increase the diversity of the app.
This feature can really help in masking the number and increasing confidentiality by not having to call passenger. Just using in-built messenger in the app to communicate with the passengers is enough the get the job done.
Refer and Earn
This feature can help drive earn some extra money as if the driver will refer a friend to join the taxi owner’s company then that driver will be awarded accordingly.
Well, these are the add ons the application can provide just to increase the user experience. These taxi app features can be like multi-currency support, multi-language support, automatic fare calculator, a rate card, scheduling bookings, and automated e-receipts.
Admin Panel Features
A web-based panel which will be attached to the drivers working for the company. A single click will dispatch vehicles automatically at the start of the day according to wherever their need is. This will decrease a lot of hassle for the owner and owner can use the saved time on some analytical work.
The owner can track where their drivers are so that the owner can increase the efficiency out of its employees and terminate the ones not doing work as per the terms.
The Admin can manage the profile of its drivers. The Owner doesn’t need to handle a lot of paperwork just to verify the authenticity of a driver. Everything has gone online now. The owner can also manage the profiles of its customers and track them according to their lifetime value. The Owner can also assign various roles to its employees like who is the leader of a specific team or anything like that.
With the help of intelligent analytics, the owner can manage daily, weekly, monthly and yearly reports on all the levels possible according to the taxi business and see which sides of his business are giving him profits and which one is a loss. as accordingly owner can create a strategy to enhance the performance of its business.
The owner or admin can manage its whole business through the application like managing the revenue, plans, strategy, performance, bookings, fleet and a lot more.
The admin can integrate its bank cards, e-wallets, online payment gateways systems with the application and manage the payments delivery through the application.
Additional ones can be in millions, few of them are automatic fare calculator, multi-language & multi-currency support, rate chart management, complaint management and a lot more.
Stand-Out Taxi App Features
Your taxi booking application can provide an option to its user to book a cab between different cities. As if whenever a person wants to go to another city, don’t need to wait for a bus or the right time for convenience, they can book a cab just right away.
Chauffers On Demand
An additional feature to provide that has a lot of potentials to bring the business. for n number of reasons a person cannot drive its own car and need someone to drive.
As the save some additional cost, a rider can book a ride along with someone if they are going in the same direction. It will save fuel for the driver too. it’s a win-win situation and a must-have taxi app feature.